My name is Yara, founder of EUFLANA, a virtual store (e-commerce) born from a personal need to have a space to talk and learn about positive sexuality.
With the intention of sharing and adding experiences, here begins an important mission to encourage, through our products, self-knowledge and giving due importance to female pleasure.

HOW TO CONTACT EUFLANA STORE?

• You can contact us by email: geral[at]euflanastore.com
• You can contact us by mobile: +352 691 310 893 (Whatsapp)

HOW TO BUY AT EUFLANA STORE?

You can buy in several ways:

• By phone: +352 691 310 893 (Whatsapp)
• By email: geral[at]euflanastore.com
• Through the website: www.euflanastore.com

 On the website, proceed as follows:

1. REGISTRATION: Register or if you are already registered, just identify yourself by putting your email and password where it says "Enter".
2. PRODUCT: Choose the products you want by clicking buy.
3. FINALIZE: Finalize the order by clicking on the "Order" link and follow the steps presented.
4. PAYMENT: After completing the order, you will receive an email describing the products ordered by you, their prices and the total amount payable. Check that what is displayed is in line with what you want. Finally, make the respective payment following the instructions also included in the email.
5. SHIPPING: After confirming the bank payment, the product will be dispatched within 24 HOURS.

PAYMENT METHODS?

• Bank transfer
• Payment with a variety of bank cards (VISA, MasterCard, etc.)

DELIVERY/SHIPPING CHARGES

• We ship all over Europe with the respective shipping costs indicated when ordering.
• For countries outside Europe, please contact us first to analyze the possibility of shipping and calculate the respective shipping costs.
• The shipping price indicated when ordering is only for a maximum weight of 2kg. Above this weight, the postage may be higher than indicated. We reserve the right to charge the remainder or the customer cancels the order.

WHAT TO DO IF THE ITEM IS NOT IN STOCK. PRODUCT AVAILABILITY

If you order an item that is not in stock, Euflana Store will contact you, proposing several options such as:

• Euflana Store will give a new delivery deadline;
• Choose a new product, suggested by Euflana Store or by yourself;
• If none of the options are to your liking, the customer can cancel the order.

DEVOLUTION

• All products can be returned up to 15 days after delivery, as long as you have the invoice that was delivered to you with the product and return it in the original box, in the same conditions you received it. The product must be sealed and intact, in the original packaging.
• It is not possible to accept the return of the product with the packaging damaged or with traces of opening.
• If there are traces that the product has been used, we will not exchange it.
• In case of return or cancellation of the order, the amount paid will be refunded within a maximum period of 8 days, after receipt of the order, excluding the value of the shipping costs that are borne by the customer, except when there is an error or damage. proven in the shipment of the order.
• If you wish to make a return or cancelation, please contact our customer support first, so that we can provide you with the most convenient address for sending the item to be returned.

PRICES OF ARTICLES AND PACKAGING

• All prices for our items include VAT at the legal rate in force on the day of ordering.
• Due to the huge variety of articles we have, and the constant addition of new references, there may, in a remote hypothesis, be errors in prices or in the images of articles. If this occurs, we will contact the customer, where he will be free to cancel the order with just cause.
• Euflana Store also has the right to cancel orders in which prices were found to be incorrectly marked without any damage to the store.
• We are not responsible for information made available on this website that is not accurate, complete or current. The material on this website is provided for informational purposes only and should not be used as the sole basis for making decisions without consulting primary, most accurate, most complete or most current sources of information. Any use of material on this website is at your own risk.
• Prices for our products are subject to change without notice.
• All of our products are packaged in discreet packages with no mention of a sex shop.

WARRANTY?

• All products have a 2 year warranty, but must be returned with the invoice.
• After 2 years, contact customer support: geral[at]euflanastore.com.

OVER 18 YEARS

• This website only sells products for over 18s. By placing any order at the Euflana Store, you are confirming that you are of legal age in your country of residence and that you have given us your consent.
• You must not use our products for any illegal or unauthorized purpose. You also may not, by using this service, violate any laws in your jurisdiction including copyright laws.